Job Posting: Client Happiness Manager/Office Manager

DT Law is in search of an exceptional candidate to fill the role of Client Happiness Manager/Office Manager. This position offers a unique opportunity to take charge of client relations, oversee office operations, and drive digital marketing efforts for our esteemed law firm.

Responsibilities:

• Serve as the primary point of contact for clients, ensuring their needs are promptly addressed and inquiries are handled professionally.
• Manage day-to-day office operations, including administrative duties, scheduling, and coordinating meetings and events.
• Utilize legal case management software (e.g., CLIO, LAWCUS, PRACTICE PANTHER) to streamline workflows and enhance client communication.
• Lead digital marketing initiatives to bolster our firm's online presence, including managing platforms like Google, Yelp, and Bark.
• Collaborate with internal teams to develop and implement client engagement strategies, fostering high levels of satisfaction and retention.
• Oversee client billing and invoicing processes, ensuring accuracy and adherence to firm policies.

Requirements:

• Bachelor's degree or Diploma in Business Administration; MBA preferred.
• Demonstrated experience in client management and law office administration.
• Proficiency in legal case management software beyond billing functionalities.
• Strong grasp of digital marketing strategies, with experience managing online platforms.
• Exceptional organizational skills and ability to thrive in a fast-paced environment.
• Excellent communication and interpersonal abilities, with a focus on client satisfaction.

Compensation:

The compensation package for this position is competitive and shall commensurate with qualifications and experience.

Application timeline:

September 1, 2024, to October 31, 2024

Starting Date

January 1, 2025

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If you're a motivated professional eager to make a difference in client satisfaction and office management, we encourage you to apply for this exciting opportunity at DT Law. Please submit your resume and cover letter to HR@dtalw.ca by the application deadline. We eagerly anticipate reviewing your application and welcoming you to our team.

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